Frequently Asked Questions

Following are some frequently asked questions and answers that may help to assist you with any questions you may have about what we do, and how to do it.

Q. During what hours can I expect to receive a reply to my contact form inquiry?

Our team members are available to respond to inquiries between the hours of 9:00 am to 4:30 pm weekdays exempting Holidays. For our international customers, we operate in the America/Pacific timezone GMT-0700

Q. I don't see my email server listed in the list of instructions on the Usage page. How do I use SpamRats! ?

While we try our best to keep up to date with every Mail Server that is out on the market, there are a number that may slip under our radar. Most mail server software however should be able to provide documentation on their own site on how to add a new RBL list to be enforced for incoming email, and more flexible mail server software can provide documentation on how to specify RBL lists to be applied for specific conditions such as Authenticated Submission ports. You can always drop us a line via our Contact form if you are using a Mail Server not listed - we love to know what others are using, and we can see if we can provide quick assistance or guidance.